Refund Policy

Northern Wonders offers a 30-day return policy for non personalized items.

If you're not completely happy with your purchase, you can return the products within the 30-day period after you have received the order. We will provide a refund minus a 15% restocking fee, store credit or offer free replacements in the case of damaged or faulty items due to manufacturer defect. 

Returned items cannot be damaged due to user error and must be sent back complete and include their original packaging. If you choose to return your product(s) you would need to send back any promotional products you received with the items. If you would like to keep the promotional items, the full retail price of those items would be deducted from your refund. 

Once products are received, we will process your refund, store credit or replacement. Please allow 7-10 days for us to inspect and process the refund or exchange. Additionally, allow another 3 - 5 days for the refund to reflect on your bank statement. Note that Customer is responsible for any shipping costs.

For all orders that are returned to us due to insufficient address and a refund is requested, a 15% shipping fee will be deducted from your refund. 

In the event you would like to exchange your item, you are responsible for shipping items back to us. 

Please email us at northernwonders20@gmail.com for more information.