FAQ
General:
What is your turnaround time?
We do our best to fulfill and ship orders out within the time frame listed at the top of the webpage. Please note that turnaround time maybe longer during holidays and current schedule.
Do you all accept returns or exchanges?
We do not accept returns or exchanges, all sales are final. If you have an issue with your order please reach out to us directly.
How do I get in touch with you?
Please fill out the form in the contact us section on our website or send us an email at northernwonders20@gmail.com
Are you able to create a custom item or design?
Yes, please reach out to us and we would be happy to work with you on a custom piece. Please note, a design fee may apply depending on the complexity of the item and or design.
Are you able to engrave my logo?
Yes, we ask that all logos be sent in black and white and in either PNG or SVG format.
Shipping:
Do you all ship Internationally?
We currently only ship to the United States and Canada. Please note that customer is responsible for any duty or export fees applied after the item has shipped.
Do you offer local pick up?
Yes, local pick up is available in Port Orchard, WA only. Please select the local pick up option at checkout. An email with the address and pick up instructions will be emailed to you when your order is ready.
Boards:
My board engraving is lighter/darker than what's on your website, why is that?
Each engraving will vary depending on the actual wood the board is made out of. Each board will engrave differently even if it's made from the same wood specimen.
Do you apply any finish to your cutting/charcuterie boards?
No, we do not apply any type of finish to our boards.
Can I place my cutting/charcuterie board in the dishwasher?
No, please only hand wash boards with warm water and a sponge using soap. Hand dry with a dish towel. Refrain from leaving the board soaking in a sink or dish pan.
Wood Sheet Items:
I noticed an imperfection on my finished good. Why is that?
Each wood sheet is milled down from large pieces of lumber. Occasional imperfections such as knots, slight roughness, grain patterns, or difference in color is common with natural real wood.
My finished good is lighter/darker than what's on your website, why is that?
Each engraving will vary depending on the actual wood sheet itself. No wood sheet is exactly alike. Each wood sheet will engrave differently even if it's from the same wood specimen.